Refund policy

Last updated: 5 September 2026

Slate & Serif supplies downloadable digital products and account-based digital services. Because these products are normally supplied or activated promptly, we generally do not offer a refund or exchange merely because you changed your mind, purchased accidentally or no longer need the product after delivery or activation.

Please contact us if:

• you purchased the same item twice by mistake;
• the download, template link or planner entitlement was not delivered or cannot be accessed;
• the product or service is faulty, incomplete, materially unavailable or not as described; or
• you believe a charge or activation was made in error.

Email slateandserif@gmail.com with the verified account email, order number and a description of the problem. Do not send a password, planner PIN, Maximum Privacy passphrase or recovery code. We may ask for information reasonably needed to verify the purchase and diagnose the issue.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, remedy or other right that cannot lawfully be excluded. Australian consumers have rights under the Australian Consumer Law, and the appropriate remedy depends on the circumstances and whether a failure is minor or major.

Where a refund or chargeback validly revokes a planner entitlement, editable access and any associated tier capabilities may end. The handling of retained encrypted planner content is described in our Terms of Service and Privacy Policy.