Refund policy

Last updated: 16 October 2026

You can get a full refund within 14 days of your first purchase if you change your mind, and you always keep your rights under the Australian Consumer Law. The free 7-day trial lets you try the full planner before you pay, so please use it.

1. Change of mind: 14 days

We will refund a first Core or Premium purchase in full if you ask within 14 days of paying, as long as no Premium credit from that purchase has been spent. One change-of-mind refund per person.

After 14 days, or once Premium credit has been spent, we do not give refunds just because you changed your mind, bought by accident or no longer need the planner. Your consumer-law rights below still apply.

Premium upgrades

An upgrade is an add-on to your Core purchase. While your Core purchase is still within its 14-day change-of-mind period, and no Premium credit has been spent, you can ask us to refund just the upgrade (you keep Core) or both payments together. After that, upgrades have no change-of-mind refund. Your Australian Consumer Law rights always apply.

2. When something is wrong

Contact us whenever:

  • you were charged twice or by mistake;
  • your access did not appear after payment and we cannot fix it quickly;
  • the planner is faulty, does not work as described or is not available as promised.

We will fix the problem, or refund you, as the Australian Consumer Law requires. Nothing in this policy excludes, restricts or changes a consumer guarantee or any other right that cannot lawfully be excluded.

3. How to ask for a refund

  • In the planner, go to Store, then My Purchases, and choose Request a refund on the purchase. This opens an email with your purchase details filled in.
  • Or email slateandserif@gmail.com from your account address, with your purchase reference from My Purchases.

We reply within two business days. Do not send a password, planner PIN, Maximum Privacy passphrase or recovery code.

4. What happens after a refund

  • Access from that purchase ends straight away.
  • For Premium, any unspent US$20 credit is cancelled. Packs already bought with the credit stay yours.
  • Your planner content is not deleted. If you buy again later, you can pick up where you left off.
  • Stripe sends the money back to your original payment method immediately. Your bank may take 5 to 10 business days to show it.

5. Free trials

Trials are free and never turn into a charge, so there is nothing to refund.

6. Chargebacks

Please contact us before disputing a charge with your bank; we can usually sort it out faster. A chargeback ends the access that came with that purchase.